Shipping policy
🏒 Puck Syndicate Shipping Policy
Last Updated: February 19, 2026
At Puck Syndicate, we’re committed to getting your hockey-inspired gear to you as quickly and securely as possible. Below you’ll find everything you need to know about how we ship.
📦 Order Processing Time
All orders are processed within 2–5 business days (Monday–Friday, excluding holidays).
Because many of our items are made-to-order, production time is included in this window. During high-demand periods (product drops, playoffs, holidays), processing times may be slightly extended.
You’ll receive a confirmation email once your order has shipped.
🚚 Shipping Rates & Delivery Estimates
🇨🇦 Canada
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Standard Shipping: 5–10 business days
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Express Shipping (if available): 2–5 business days
🇺🇸 United States
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Standard Shipping: 7–12 business days
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Express Shipping (if available): 3–6 business days
🌎 International
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Standard International: 10–20 business days
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Delivery times may vary depending on customs processing.
Shipping costs are calculated at checkout based on your location.
📍 Tracking
Once your order ships, you’ll receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.
🧢 Lost, Stolen, or Delayed Packages
Puck Syndicate is not responsible for:
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Delays caused by carriers
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Incorrect shipping addresses provided at checkout
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Lost or stolen packages marked as “Delivered”
If your package is delayed or missing, please contact the shipping carrier first. If you need additional assistance, email us at:
📧 pucksyndicate@gmail.com
We’ll do our best to help.
🌍 Customs & Duties (International Orders)
International customers are responsible for any customs fees, import taxes, or duties charged by their country. These fees are not included in the item price or shipping cost.
🔄 Address Changes
If you need to update your shipping address, contact us within 12 hours of placing your order. Once an order enters production or ships, we cannot guarantee changes.
🏒 High Demand Drops & Playoff Season
During major NHL events, product launches, or limited drops, processing times may increase due to demand. We appreciate your patience — good merch is worth the wait.